Nobody cares about your software, but they will stick around for a story.
But let’s start at the beginning. Let’s acknowledge that B2B social media is REALLY challenging. It is, I get it.
Here’s what you’re most likely doing:
❌ Posting one-off content about some random feature / benefit
❌ Talking about how awesome you or your product is
❌ Using stock images that link to your blog
❌ Shouting out your team mate who achieved a certification
❌ Promoting your attendance, or participation, at some event
❌ Posting some testimonial from a client we’ve never heard of
❌ Reposting some industry news or report
❌ Including a CTA in every post
👎 👎 👎 👎 👎 👎 👎 👎 👎 👎
Let’s be honest, your own staff doesn’t even engage with this stuff.
Why?
It’s not interesting. It’s self-serving. It offers little value.
This isn’t content, these are ads.
👉 Try this instead: 𝐜𝐫𝐞𝐚𝐭𝐞 𝐚 𝐛𝐢𝐧𝐠𝐞𝐚𝐛𝐥𝐞 𝐬𝐞𝐫𝐢𝐞𝐬.
What does this mean?
The idea here is to get people emotionally invested in the story you’re trying to tell.
✅ Grab their attention with a compelling hook in the first 3 seconds
✅ Give them a promise of a payoff
✅ Make it visually and auditorily interesting (lots of sounds & movement)
✅ Keep their attention with drama and tension (will it work out, I need to continue watching!)
✅ Deliver that payoff, or partial payoff (e.g. follow for 2, 3, etc.).
Create a series of videos that are more like a Netflix show.
If you can bring people behind the scenes, show the making of, the failures, the bad decisions, the process, the wins… they will be along for the ride.
They may not be buyers yet, but they will remember you.
They will follow you. They will engage with you. They will recommend you.
And if/when they need to buy, they will think of you first.
“Help! We’ve been posting good content on our LinkedIn company page for months, but the reach is still very low. What can we do to achieve a better result?”
Sorry, your 5,000+ followers on your company page are not actually your target audience.
First, understand that this is normal.
Here are some things to consider:
👉 Your content is not engaging / entertaining. Too often B2B companies treat social media as a sales channel – it’s all about them, every post has a call to action, they aren’t interesting, it’s all promotional. That’s not content, those are ads. “Hey, check out our new whitepaper!” – Nobody cares.
👉 Right content, wrong audience. So many B2B followers are comprised of past job applicants. When someone applies, there’s a checkbox that says, ‘Follow this company’, a lot of people leave that checked. So, no, your 5,000 followers are not actually your target audience.
👉 Post optimization – are you posting frequently, using the best time of day, offering different mediums (text, image, video, etc.) commenting / liking other posts, offering zero-click content (not just links to your blog), using non-stock images, add 1-3 appropriate hashtags, having employees engage within the first 30 mins, etc.
👉Many platforms reduce organic reach for company pages to encourage those companies to spend money to boost their posts. You may have heard this adage before, but ‘people follow people, not companies’.
Community Building for Brands
How do you make your brand stand out?
The answer lies in the age-old art of storytelling. Just as a perfect ball game keeps fans on the edge of their seats, a well-told story can captivate your audience, create emotional connections, and ultimately drive action.
The following was taken from the book, Three Uses of the Knife: On the Nature and Purpose of Drama, by David Mamet
What do we wish for in the perfect ballgame? Do we wish for our team to take the field and thrash the opposition from the first moment, rolling up a walkover score at the final gun?
No. We wish for a closely fought match that contains many satisfying reversals, but many of which can be seen retroactively to have always tended toward a satisfying and inevitable conclusion.
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