Past Success Does Not Guarantee Future Success

There’s a graveyard filled with old brands that failed to adapt or innovate, they cut corners, didn’t age with their audience, didn’t replace their existing clients once they aged out, ignored the early warning signs…

What Brands Can Learn from Social Media Influencers

Sangkak-Tiktok-Influencer

So many brands tend to make random one-off videos where they talk about themselves or their products. Many influencers on the other hand tend to create highly formatted series that build curiosity, tension, or reflection (allowing the viewer to relate).

Why Customer Service is the Most Underrated Differentiator

Lately, I’ve been fascinated with the Dead Internet Theory (AI content consumed by AI bots). I think this leads to one inevitable conclusion: the rise of industry-specific closed platforms. In this model, people stop “browsing” and start “entering.” The open web becomes noisy, inflated, untrustworthy, and inefficient.